FAQ

evieandco

FAQ

How long will delivery take within Australia?
We deliver all our handmade goods from Melbourne, Australia, with a flat delivery fee of $5.

Please see below for a guide of estimated delivery times.

  • Adelaide - 2 to 4 business days
  • Brisbane - 2 to 7 business days
  • Darwin - 4 to 12 business days
  • Hobart - 4 to 6 business days
  • Melbourne - 1 to 2 business days
  • Perth - 6 to 12 business days
  • Sydney - 2 to 4 business days
Note: this is to be used as a guide only.

How long will delivery take outside of Australia?
We charge a flat delivery fee of $15.

For international orders, please allow 1 to 3 weeks depending on your country's mail service and time taken to clear customs.

How long before my cushions are delivered?
All of our cushions are handmade in Melbourne. When you place your order, your cushions will be sent out within 2 to 5 business days.

Our Alphabet letter cushions are made to order. When you place your order, please allow up to 2 weeks for your cushion(s) to be made and sent.

How do I care for my cushions?
Our cushions are made with a lot of love and care. As we only use 100% organic cotton, we suggest you be gentle and take care whilst cleaning the cushions. We recommend that you use a damp cloth and rub the cushion gently when or as required.

What are your cushions made of?
We wanted to ensure that all our cushions are suitable for your little loved ones and ensuring there are no harsh chemicals and suitable for any baby/child with sensitive skin.

Each cushion is made from 100% GOTS certified organic cotton.